Privacy & Cookies Policy - G.D.P.R.

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G.D.P.R. Legislation

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Since its establishment, Doctor Print has implemented procedures based on a commitment to legality and transparency, ensuring that all submitted personal data is handled with the utmost respect. Data processing activities are kept to the minimum necessary and carried out solely for their intended purposes.

We keep your data completely secure and do not disclose it to third parties in any way or for any reason.

Like most websites on the Internet, www.doctorprint.gr may use cookies to enable access to certain information each time a user visits the website. The user acknowledges that without the use of cookies, the Company would be unable to provide important services such as order status, personal preferences, shopping cart storage, and more. Cookies are alphanumeric files transferred to the user's computer hard drive via the Internet. Users can configure their browser to prevent the acceptance of new cookies or to notify them whenever a new cookie is about to be installed on their hard drive.

NOTE: If the user chooses to prevent cookies from being stored on their hard drive, they will not be able to use certain services offered by www.doctorprint.gr. Please configure your browser to accept cookies so that you can purchase products, save your preferences, and receive personalized recommendations.

Learn How:

Who We Are

We are Doctor Print, the owners of the website doctorprint.gr. You can find more information about us, including our full contact details, on our company website.

What Personal Data We Collect

We may collect the following information:

Contact Information, including:
○ Full Name
○ Email Address
○ Postal Address
○ Telephone Number

Demographic information such as:
○ Postal Code
○ Preferences
○ Interests
○ Other information related to customer surveys and/or promotional offers

Comments

An anonymous string created from your email address (known as a Hash) may be provided to the Gravatar service to determine whether you use it. Gravatar's Privacy Policy is available here. Once your comment has been approved, your profile picture will be publicly visible alongside your comment.

For a detailed list of the cookies we collect, please see: List of Cookies We Collect

What We Do with the Information We Collect

We collect this information to better understand your needs and provide you with improved service, specifically for the following purposes:

- Internal record keeping.
- Using the information to improve our products and services.
- Periodically sending promotional emails about new products, special offers, or other information that we believe may be of interest to you using the email address you have provided.
- Periodically using your information to contact you for market research purposes. We may contact you by email, telephone, fax, or post. We may use the information to customize the website according to your interests.
- Collecting the data you enter in the comments form, along with your IP address and browser user agent string, to help detect spam.

Contact Form

The information submitted through the contact forms on our website is sent to our company's email address, which is hosted on A2 Hosting servers. A2 Hosting complies with the EU "Privacy Shield" policy, and you can find more information about it here.

While we retain these submissions for customer service purposes, they are never used for marketing purposes or shared with third parties.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect online.

We protect customer data using the following website security measures:

All communication services on www.doctorprint.gr are encrypted. We exclusively use SSL/HTTPS across all our websites. This encrypts communications between our users and our servers, ensuring that personally identifiable information cannot be intercepted by unauthorized third parties.

In the event of a data breach, our system administrators will immediately review the affected user accounts and, if necessary, reset passwords after notifying the respective users.

Statistics

Google Analytics cookies – used to monitor and analyze visitor behavior on the website.

Login Cookies – used to remember visitors and the behavior of registered users on the website.

In addition to Google Analytics, we use the following statistics on our website for performance monitoring and analysis:

Traffic Statistics – Statistics relating to website visitors, interests, and more.

Purchase Statistics – Statistics relating to our sales, conversion rates, refunds, and more.

Support Statistics – Statistics relating to our support team and customers, including the number of tickets created, resolved, pending, and more.

How We Use Cookies

A cookie is a small file that requests permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or notifies you when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, preferences, and interests by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze website traffic data and improve our website to better meet our customers' needs. We use this information solely for statistical analysis purposes, after which the data is removed from the system.

Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find useful and which you do not. A cookie does not, under any circumstances, give us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The payment methods we use to provide you with a better shopping experience:

Alpha Bank Payment Gateway – We use the Alpha Bank Payment Gateway as one of our payment processors.

During checkout, customers provide their login credentials and credit card information. This information is processed directly through the payment gateway, and we do not store it on our website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you use these links to leave our website, you should note that we have no control over those external websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such websites, and those websites are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the website in question.

Who Can View Your Personal Information

If you are NOT a registered customer on our website, we do not have or have access to any personal information about you.

If you ARE a registered customer with an account, the following individuals may have access to your personal information:

• You

• Our system administrators

• Our technical staff, when necessary, to provide support related to customer accounts and access.

Who We Share Your Data With

We do not share your data with third parties in any way that would disclose your personal information, such as your email address, name, or similar details. However, certain data may be transferred to or stored by third-party services that we use, such as cloud hosting and payment processing services. This is done solely to provide you with a better overall service and user experience.

How Long We Retain Your Data

• When you submit a purchase, a support ticket, or a comment, its associated metadata is retained until (and unless) you request its removal. We use this information to recognize you and automatically approve your comments instead of holding them for moderation.

• If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except for your username). Website administrators can also view and edit this information.

What rights you have over your data:

• If you have an account on this website or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

• You can also request that we delete the personal data we hold about you. This does not include data that we are required to retain for administrative, legal, or security purposes. In short, we cannot delete data that is vital for you as our customers (i.e., basic account information such as an email address).

Ways to Limit the Collection or Use of Your Personal Information:

• Whenever you are asked to complete a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.

• If you have previously agreed for us to use your personal information for direct marketing purposes, you can change your mind at any time by informing us using our contact details.

• We will not sell, distribute, or lease your personal information to third parties unless we are required by law to do so.

• If you believe that any information we hold about you is incorrect or incomplete, please write to us or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

• If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Website visitors can download and extract any location data from images on the website.

List of Cookies We Collect

The list below includes the cookies we collect and the information they store.

Ο παρακάτω λίστα περιλαμβάνει τα cookies που συλλέγουμε και τις πληροφορίες που αποθηκεύουν.

• IIS session cookie

• Tomcat session cookie

• Sharethis cookie

• Double Click (Google)

• Google Adwords

• Google Adwords Conversion

• Google Analytics

• Wish List